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The 30—a0 years of thatcherism, however you want to put it, people are determined to hang on to those conditions and, indeed, win them back for other people, set an example. right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closur...

On to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. gor example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you need all these ticket offices? it's notjust about the sale of tickets, it's ab...

Right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you ne...

People, set an example. right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. gor example, we canjust take a couple of issues, for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight ra...

Change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you need all these ticket offices? it's notjust about the sale of tickets, it's about the ability to help people who've got accessibility needs, visitors to our country, people who have got disabilities. so, the ticket office is a hub, it's the c...