You had to let go 4,500 staff? a third of our workforce. then we saw this booming demand and i've said before to other ceos and airports, they can cope with the demand because you struggle to find the stuff, don't you? well, you have to work a bit harder but i go back to what i think is the most critical thing. that a leader in any business does. notjust airlines but any business. and that is creating a culture because i think, if you do create the right culture, you create the right engagement with your staff and you do get people wanting to come back. you know, when we let so many of our peo...