CNN The Situation Room July 26, 2013 22:30:00
>> she works in part of the office where you are dealing with people. it can be challenging. she was patient with the people she served. >> reporter: father tom said she would go to noon mass every day with her mother who also worked at the diocese. family meant so much to her, at the time of her death, she and her husband were traveling to meet their son who just complete add pilgrimage across spain. santiago was in the town waiting for his parents when the accident occurred. their neighbor recalls the moment when santiago called her to break the news of his mother's death. >> his first conce...
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