Detailed text transcripts for TV channel - FOXNEWS - 20130408:23:24:00
For every thousand passengers, about 3 reports of lost or damaged bag. that's better than last year. as for customer complaints, airlines fielded more than 11,000 in 2012. that's an increase of more than 20%. reports' authors say passengers also hold airlines responsible for issues outside of their control like slow airport security and crowded parking lots, shep? >> shepard: rich, thanks. add theft to the list of concerns at airports. charged baggage handler saint paul stealing stuff right out of their bags. surveillance footage shows the man pulling the bags off the conveyor belt and opening...
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