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AvalonBay has sought the services of PCI Pal to bring added security and call center features to the company's nationwide workforce.

DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents. The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move through the options of qualification, appointment setting and have an opportunity to ask questions and ...

ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable. In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (Ne...

Odigo Joins Google Cloud Contact Center to Expand Global Customer Base CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs. The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to ...

Windstream Adds Mitel's UCaaS Contact Center Solutions to Its Portfolio Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience. “Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-time coaching, AI chatbots provide faster and more personalized customer service. AI virtual agents...