ING customers hit by April Fool's Day mortgage rate bungle
ING customers hit by April Foolâs Day mortgage rate bungle Apr 6, 2021 â 4.11pm Save Share ING Australia is scrambling to fix a serious systems error that caused an unknown number of customers to be overcharged an unquantified amount for mortgage payments and which began on April Foolâs Day. Customers of Australiaâs sixth-largest property lender were slugged with interest rates about 70 basis points higher than they should have been as the four-day Easter weekend break loomed. Regulators have been cracking down on institutions that charge customers the wrong fees or rates....
Source: afr.com