CNN CNN Newsroom June 7, 2014 21:12:00
Before the recall they settled with general motors but now they are fighting to reopen their case, claiming that they were deceived. >> the pattern of incompetence and neglect. >> reporter: g.m.'s c.e.o. aid mitting to the failures. >> we misdiagnosed the problem from the beginning. >> reporter: those words aren't enough to the parents of brooke who died driving a wife cobalt on her 29th birthday. >> i kept thinking this is not possible. it is her birthday. it can't. this can't have happened that she died. >> i touched her hand and it was cold. i knew in my heart and gut there was something wr...