Where to now? Post pandemic government service delivery
Where to now? Post-pandemic government service delivery By Russell Egan Wednesday January 20, 2021 Ministerial offices are in turmoil at Parliament House. (Image: Adobe/Rafael Ben-Ari) Recently, I was asked to share my advice at a Future Leaders Conference. What lessons from 2020 did I have to give to the next generation? Even with a career spanning more than 20 years across the private and public sectors, both here and abroad, nothing could have prepared me for the challenges of COVID-19. Fortunately, we had been building the architecture at Services Australia that has ultimately seen us ...