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The state capital of california when passengers heard a loud a giant holen a buy it and the appeared in the fuselage. passengers say the hole spanned several rows. can you imagine? many onboard snapping pictures with cell phones. you can see the insurance lakes and wiring hanging down from the aircraft ceiling. the faa says the pilots of the aircraft made a rapid yet controlled descent from 36,000 feet to 11,000 feet. passengers say many were texting and calling loved ones because they fear this plane was going down. >> you don't quite get what is going on. you hear this horrible noise and the...

36,000 feet up in the air. the federal aviation administration wants to know why. casey stegall is live in los angeles. i can't even imagine being on that plane. >> i can't either. in fact, one passenger was talking about how everyone was white knuckling their armrest during this whole event. this happened only 35 minutes into that flight yesterday after the southwest airlines jet liner had departed phoenix airport. it was enroute to sacramento. california's state capitol, when passengers say they heard a loud noise and then a giant hole appeared in the fuselage. many on board snapping picture...

The state capital of california when passengers heard a loud a giant holen a buy it and the appeared in the fuselage. passengers say the hole spanned several rows. can you imagine? many onboard snapping pictures with cell phones. you can see the insurance lakes and wiring hanging down from the aircraft ceiling. the faa says the pilots of the aircraft made a rapid yet controlled descent from 36,000 feet to 11,000 feet. passengers say many were texting and calling loved ones because they fear this plane was going down. >> you don't quite get what is going on. you hear this horrible noise and the...

Phone camera. 36,000 feet in the air forcing the pilot to make an emergency landing at a military air base in the middle of the arizona desert. casey stegall is live in los angeles with the details. >> reporter: this incident happened about 35 minutes in to the flight after the southwest airlines boeing 737 departed the phoenix international airport. it was en route to sacramento. the state capital of california. that is when passengers say they heard a loud noise and then a giant hole appeared in the roof of the fuselage and those passengers say the hole actually spanned several rose. can you...