Detailed text transcripts for TV channel - KGO - 20170428:00:39:00
Calling it an "amicable resolution." abc news was the first to sit down with united ceo. telling us at the time, changes are coming. >> this will never, can never happen again on an united airlines flight. >> reporter: and tonight, they made good on that promise -- introducing ten new sweeping policies, including never removing a passenger unless there's a safety or a security concern and authorizing employees to offer up to $10,000 to passengers who voluntarily give up seats and releasing this apology. >> we're working harder for the privilege to serve you. i promise that we'll learn from our...
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