Alex Helderman News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Spirit airlines. for the sixth straight day, it's canceled hundreds of flights, leaving customers stranded or forced to pay more on other airlines. so, what does spirit's c.e.o. have to say? here's cbs' errol barnett. >> this has not been our finest hour. >> reporter: spirit airline c.e.o. ted christie told us his company's week-long meltdown stem from pandemic staffing, weather, and technical issues. >> we've been in this line for six hours! people have been here nine hours! >> reporter: some of the thousands stranded for days nationwide slept in baggage areas, others paying out of pocket for...

Later on down the line, this may be the one key thing that i remember from this trip. >> reporter: what do you say to those passengers? >> it starts with an apology. we were clearly overwhelmed. we're going to do everything in our power to earn back their confidence and trust. >> reporter: for helderman, it's too late. >> i will never be flying spirit again. >> reporter: since sunday, spirit has scrapped at least 2,000 flights with christie expecting more cancellations through the weekend. >> it's been a catastrophe. >> reporter: also new tonight, united airlines announced all of its staff mus...