Is It Time to Rebrand 'Recall'?
Conventional understanding and thinking around repair, service and upgrade is changing for millions of consumers and the OEMs that sell to them.
Source: wardsauto.com
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Conventional understanding and thinking around repair, service and upgrade is changing for millions of consumers and the OEMs that sell to them.
In a recent article in Harvard Business Review, researchers showed that 78% of transformations fail finding that “people are the catalysts of successful transformation.” To move beyond working in silos, incremental improvement, and isolated innovation - to achieve transformation – it’s important to have a structured process to engage leadership in setting objectives and guiding transformational change.