Australia: Victoria triple-zero call delays linked to 33 deaths over 18 months
A recent report on emergency performance statistics is a damning indictment of the “let it rip” COVID-19 policy of state and federal governments.
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A recent report on emergency performance statistics is a damning indictment of the “let it rip” COVID-19 policy of state and federal governments.
A triple-0 caller reporting the Victorian housefire where four children died was kept on hold for over three minutes, the damning report into the state's emergence response failure found.
Early this year, I did something I’ve rarely, if ever, done during my time as a journalist. I messaged some of my family and told them something about a story that wasn’t ready to be published.
Slater and Gordon says it is already acting for multiple clients, including children, who have suffered significant injuries following problems with call handling at Victoria’s Emergency Services Telecommunications Authority.
Alisha Hussein, 14, died in hospital after suffering a major asthma attack in her north Melbourne home on October 27 last year after her mother spent 15 agonising minutes on hold to a triple zero operator.