Get Up to Speed With Customer Experience in 2021
PHOTO: Ian Taylor Customer experience is important â even for the US Federal Government. In fact, the US Federal Government launched a customer experience mandate for 25 of its public-facing agencies to improve the US public experience. The past year impacted customer experience across the board, leaving us looking at a shifted landscape. All the pieces may be the same, but the game has changed. From digital experiences to self-service, here are the top three trends most likely to impact CX in 2021. Customer Experience Is Relational, Not Transactional In a time of crisis, people reme...
Source: cmswire.com