There Is No Excuse To Not Respond To A Customer | By Shep Hyken – Hospitality Net
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author share this article Photo: Shepard Presentations, LLC. Let me put it to you in the simplest terms possible. When your customer calls, emails or texts you, you must respond. That is unless you don't care if they ever do business with you again. Advertisements One of our subscribers to The Shepard Letter, Andy Saks, owner of Spark Presentations and professional corporate presenter, sent in a story worth sharing. (By the way, if you've got an amazing – or horrific –...
Source: hospitalitynet.org