KNTV NBC Nightly News With Lester Holt December 26, 2021 23:43:00
>> i need something that will either do free returns like through the mail or where i can just drop it off like at u.p.s. >> reporter: it is not as free as many stores would have you believe. with the surge of pandemic online shopping the cost of a return is rising fast thanks to supply chain constraints. now the average holiday return is two-thirds of the original price tag you paid for the gift. that includes the cost of transportation, warehouses, and paying workers to process your item. >> i have to get at least two sizes because i never know if it is going to fit. >> reporter: angel rummi...
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