One of the horrors of being on hold? The music.
Some history, and an assessment of what at least one company — the one that left me in limbo for 45 minutes — is doing wrong.
Source: startribune.com
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Column: I just spent 45 minutes on hold, and here's what I thought of the music they blared at me
'Hold music' was an OK idea when it was invented 60 years ago, but in an era of unprecedented wait times, it’s due for a rethink.
Source: latimes.com