Artificial intelligence is bypassing bank customers, study shows
Artificial intelligence is bypassing bank customers, study shows Wednesday 5 May 2021 14:36 CET | News Germany-based IT service management company Senacor has released a study stating that customers of German banks do not notice banks' use of artificial intelligence since institutes find it difficult to determine what consumers want. The study was released in collaboration with the Interdisciplinary Center for Security, Reliability and Trust of the University of Luxembourg and the Fraunhofer Institute for Applied Information Technology. It consisted of 22 qualitative interviews conducted...