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Snowflake, everyone's unique and different. that's the way i look at them. and you got to approach and handle each one differently. you can't approach the same one and do the same thing with each one. sometimes you have to go up there and yell at them like they're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know...

They're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know it's about you. >> and every approach don't work. you got to use different approaches for every inmate. >> it's my job, i'm here to protect and serve. you know, if an inmate has a problem, our job is to -- we're trained to, you know, defuse the situation. ...

One. sometimes you have to go up there and yell like they're a little kid. >> you have to say you're sorry to other people. you didn't mean to do that. it wasn't you. it was your other twin, all right? >> sure. >> turn around. >> and sometimes you just talk to them like, you know, man-to-man. >> do me a favor. hang out here and d'antoon't ma noise. don't be kicking. i'm going to make a phone call. >> every approach don't work. you have to use different approaches for every inmate. >> it's my job. i'm here to protect and serve. an inmate has a problem, our job is to retrain -- diffuse the situa...

You can't approach the same one and do the same thing with each one. sometimes you have to go up there and yell at them like they're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know it's about you. >> and every approach don't work. you got to use different approaches for every inmate. >> it's my job, i'm here to...

They're a little kid. you got to say you're sorry to people, okay? you didn't mean to do that. it wasn't you, it was your other twin. all right? >> sure. >> turn around. >> sometimes you just talk to them like man to man. >> do me a favor, just hang out here, don't make no noise or kicking, i'm going to make a phone call right now. they know it's about you. >> and every approach don't work. you got to use different approaches for every inmate. >> it's my job, i'm here to protect and serve. you know, if an inmate has a problem, our job is to -- we're trained to, you know, defuse the situation. ...