Goldman Sachs: Briefings
Whenever, Wherever: Seamless Commerce is the Future of Retail What will retail look like in the post-pandemic economy? According to Jennifer Davis, head of retail investment banking at Goldman Sachs, it won’t be divided into the traditional categories of brick-and-mortar and e-commerce. “You have customers who are expecting a seamless omnichannel experience overall,” she says in the latest episode of Exchanges at Goldman Sachs. “Their journey evolves. It may start online. It may stop in the store. It may, ultimately, end again online.” Meeting customers where they want to be ha...
Source: mrtopstep.com