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Its own logistical mine field. >> when a client says something as simple as i need plaster repairs, i want to know the area of that repair, do you have the paint, do we have to provide that, do we need a ladder. what size ladder, what tools do we need to bring, what materials do we need to bring. >> if you don't get the logistics right, it could end up being unprofitable. >> liz credits tasha's tactical mind-set for much of that success? >> she's amazing at that. she was a part-time bookkeeper and then able to run the whole operation. >> moving over to the product-based business, liz made a ha...