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Authority Software Releases New Workforce Management Solution


Authority Software Releases New Workforce Management Solution
Workforce management solutions play an important role in the day to day operations of a call center. They also help to support the long term goals of a business. With offerings like call recording and forecasting - it’s possible to procure and maintain necessary and strong relationships with clients and customers while also cutting costs and boosting productivity levels.
Authority Software, a provider of 100% cloud-based workforce optimization solutions for enterprise contact centers, has announced it is now offering a new workforce management solution, Authority Workforce Management, which rounds out its industry applications already available to the market. ....

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