>> this pastor had no idea her name would be made public on line in such manner. >> that's the problem. >> applebee's knows they will lose customers. if customers come and they think if they don't pay what the server thinks they should pay, they could be put on line. >> that's an automatic pay. that's an automatic inclusion. is you can't -- she not only didn't give her a tip, she crossed out the 18% and wrote that really nasty note. >> jenna: that was not nice. actually having to fire the waitress, couldn't you just give her a warning? why fire? >> you know, that was their decision, but they c...