Gazing Into Manufacturing and Distribution's 2021 Crystal Ball
Gazing Into Manufacturing and Distribution's 2021 Crystal Ball COVID-19 debunked our belief that digital transformation was already the norm. Here's what will be key in the new year. Dec 21st, 2020 iStock As the final days of a tumultuous 2020 come to a close, Conexiom's Judd Marcello offers his predictions on key trends that will be paramount in 2021: Customer Experience Will be the New Competitive Advantage for B2B (not just B2C) Today, a customer-centric experience is no longer nice-to-have, it’s an expectation in B2C. But when it comes to B2B, most businesses are still light years be...
Source: inddist.com