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Intentionally withheld information that would have helped us fix a problem. there's not a problem out there that's not fixable. it can't always be fixed as quickly as everybody would like. typically we can chip away at these problems. we've seen it with the backlog and with veterans homelessness and with post- 9/11 gi bill. there were problems with it. it got fixed. it's operating fairly smoothly. problems can be fixed but folks have to let the people that they are reporting to know at that there is a problem in order for us to fix it. my attitude is -- listen, if somebody has mismanage or eng...

The reasons why the list grew to a degree. walk us through these numbers. we're hearing two conflicting things. >> okay. appreciate it. will do. first of all, if you think that the va is fudging the numbers, which we've seen on healthcare for veterans and wait times, which i consider friendly fire, why would you not think they're not fudging the numbers on claims as to actual claims numbers. shinseki we established the benchmark in january of 2009 was 150,000 backlog. you can look it up. it's online at the va. that number is now officially around 280,000 level, 290,000 level and that backlog i...

If you ask me how do i think rick shinseki has performed overall, i would say that on homelessness, on 9/11 gi bill, on working with us to reduce the backlog across the board, he's put his heart and soul into this thing and taken it very seriously. i have said to rick and i said it to him today. i want to see what the results of these reports are and there is going to be accountability. i'm going to expect even before the reports are done that we are seeing significant improvement in terms of how the admissions process takes place in all of our va healthcare facilities. i know he cares about i...

Twice as bad as when shinseki took over. close to 300,000 backlog versus 150,000. he improved things but he hasn't improved anything. in 2010, the cease and desist order was given by the deputy undersecretary. it should have been fixed. either they ignored it or they didn't know what to do with it. you can take this nine pages of very detailed problems and you can either fix it or you can use it as a manual to do it. so far we have seen this as a manual to continue doing this problem and not fix it. disappointing. i know the veteran community will be disappointed as well. >> walk us through th...