KNTV NBC Nightly News With Lester Holt August 12, 2015 00:51:00
Airline customers are fed up with complaints rising over 20% this year compared to the first six months in 2014 according to the feds. this comes as frontier airlines reportedly became the latest to do away with its toll-free customer service line, reasoning that most people now have free long distance with their wireless plans. it's expected to save frontier nearly $2 million a year. there is a bizarre situation to tell you about tonight involving one of the nfl's longest-suffering franchises.