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Investegate announcements from Ross Group PLC, Half-year Report

Worked at the bank but later worked at citizens advice, who told me that somewhere around, i don't know, what was it, 15 or 20% of my bank charge template letter, there were 6 million of them done. people would wear it, says your name, your address. they would not delete the your name, your address and where it says my case. so they would keep in all the bits that were the template and not delete them. just literally pick it up and send it. no, no, no. they would have to stop it. but there were 5% of people who would just print the letter and not personalise it. and, you know, you can look at ...

Really opened my eyes to that. now, the percentages i'm going to give you aren't strictly accurate. but this is the bit that i learned. so i spoke to someone who had worked at the bank but later worked at citizens advice, who told me that somewhere around, i don't know, what was it, 15 or 20% of my bank charge template letter, there were 6 million of them done. people would, where it says your name, your address. they would not delete the your name, your address and where it says my case. so they would keep in all the bits that were the template and not delete them. just literally pick it up a...

There were 6 million of them done. people would wear it, says your name, your address. they would not delete the your name, your address and where it says my case. so they would keep in all the bits that were the template and not delete them. just literally pick it up and send it. no, no, no. they would have to stop it. but there were 5% of people who would just print the letter and not personalise it. and, you know, you can look at it in a smiley way. but i didn't then, and i don't now. i still find it desperate and depressing. that the biggest and most profitable sector that the banks had, w...

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