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THE Bank Marketing Association of the Philippines (BMAP) celebrates its golden anniversary this year with the theme 'BMAP@50: Tradition to Transformation,' which reflects on the significant milestones and achievements of the organization through the years. It also sets the stage for a future where it continues to lead the way in driving innovation in the banking sector.
More than half of hardship complaints were about lenders being unresponsive to hardship assistance requests, the complaints body has revealed.
AFCA has added its voice to a growing chorus of concern about the way lenders are handling customer requests for hardship assistance, saying there is evidence that lenders are failing to respond to requests.
The complaints organisation is ‘very concerned’ about complaint levels in 2024, which are already ahead of the same period in 2023.
The financial services regulator has revealed it can never be certain that banks are not engaging in fees for no service.