Emotional intelligence in hospitality management education at EHL SSTH
Competencies such as presence, mindfulness and connectedness, which have so far been cultivated more in spiritual settings, are becoming increasingly important in scientific, economic, social and pedagogical contexts. 'Affective Hospitality' teaches the importance of creating an emotional connection based on emotionally intelligent behaviors as a key part of hospitality management education, and also as a way of life.
Source: hospitalitynet.org