Most large and midsize companies decided long ago that cloud infrastructure and applications would play an important role in how they work, innovate and support customers. Gartner has estimated the scope of this commitment: worldwide, end users will spend $332 billion on cloud software in 2021, up from $270 billion in 2020. And yet, despite the magnitude of this investment, most companies struggle to keep track of how much they’re spending on cloud technology. Worse still, most don’t measure key profitability metrics like cloud cost by product/service, cost by customer, or the return on t...