Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success
Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic behaviors defined by the carefully crafted workflows. This fundamental issue with agent execution and behavior adherence led VoiceOps to create the Behavior Change Cycle, a methodology you can implement at your call center to drive meaningful, fast, and enduring increases in adherence to your collections process across you...
Source: insidearm.com