Virtualization and diversification: looking beyond the hotel bed | By Kimberly Yoong – Hospitality Net
Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going anywhere anytime soon, if ever at all. In the hospitality industry, technology had once been vilified by some as the harbinger of doom to the sacred ‘human touch’.
Source: hospitalitynet.org