BGL Group moved its contact centre fully online in 8 days as COVID-19 hit
Read later Audio version Summary: UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience. (Image sourced via BGL Group) BGL Group is a major UK digital distributor of insurance and household financial services to more than 10 million customers. It's organised in two divisions: Price Comparison is the organisation behind one of the UK's leading price comparison sites (think: meerkats), while its Insurance, Distribution and Outsourcing (IDO) arm provides a range of motor,...
Source: diginomica.com
