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Having a zero tolerance policy. >> you can't. you have to go ahead and make sure the moment someone in an environment where you let it go comes forward and says i'm uncomfortable the company immediately takes the opportunity to say the days of being more causal about this are over. now we need to go investigate the issue. come down to conclusions. take action and adjust our culture accordingly because letting something like that go is going to translate into huge issues, both culturally and financially. >> you need to address it before it ever happens. just don't. don't have the kind -- don't ...

>> you can't. it's impossible. so you have to go ahead and you have to be sure that the moment that somebody in an environment where you have let it go comes forward and says i'm not comfortable with this kind of behavior, that the company immediately takes that opportunity to say okay, the days of us being more casual about this are over. now we need to go into mode where we investigate the issue, come down to some conclusions, take some type of action, and then adjust our culture accordingly because letting something like that go is going to translate into huge issues, both culturally and fi...