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How Sky has improved its CX by focusing on outcome over output to bridge the Experience Gap

Published: April 11, 2024

Priyesh Ranmal, Head of Digital Disruption and Transformation at Sky, highlights an important shift in organizational mindset that delivers positive results...

Source: diginomica.com

Related Topics:

Priyesh RanmalDigital DisruptionExperience GapBig Consultancy Customer Data PlatformsBroadband Home MoveAnalytics Planning And Data AnalysisRm And Customer Experience