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This black mark and the like, and they got all of these fees, some of them couldn't meet the balances, their money was moved. so the scandal continues, the investigation continues. they're still working closely with the department of justice. and they have to figure out how to compensate these customers, heather. >> they sure do. banks have all those algorithms, i would think they could put something together with that. nicole petallides live at the new york stock exchange. >> reporter: and they're having a hard time reaching these customers as well, through e-mail or telephone, because some o...

It's a huge blow for vladmir putin ice russia. this would make it the biggest black mark on obama's presidency whether it's domestic or foreign. that's the legacy that will live with him for the rest of his days. >> thank you for coming on and sharing your perspective. >> my pleasure. we all know why donald trump won the election. why is he alleging that million of people's cast illegal ball s ballots. no evidence but a sharp accusation. we'll talk about it next hour. you're live in the cnn news room. if you have a typical airline credit card,

Screaming and, you know, people yelling for help. >> inmates, i heard, were tied up on these railings and thrown over and hung. some were just tossed off from mainly the third tier, the tier above us. this black mark is the outline of a body of an inmate used for the torch to carry on. i think his name was perry. he had a lot of enemies in population. that outline there on the floor is permanently there. it will not come up. >> some of the groups that were holding the officers hostage were attacked by other groups of inmates. the hostages were taken from them, dressed in inmate clothes, slippe...

Coming by. >> thank you very much. this is a important issue. >> thank you very much. please tell him i stopped by. >> so, they have no answers. they have no policy. the thing that bothered me the most is when you were showing them the picture they didn't have any emotion at all. nobody answered. none of the 11 would even address your concerns or comments; is that correct? >> >> right. no one even looked me in the eye when i was addressing the supervisor. that was so sad. when you are staring at this person how could your heart not go out for this situation? i honestly think the supervisors fe...

This is a important issue. >> thank you very much. please tell him i stopped by. >> so, they have no answers. they have no policy. the thing that bothered me the most is when you were showing them the picture they didn't have any emotion at all. nobody answered. none of the 11 would even address your concerns or comments; is that correct? >> >> right. no one even looked me in the eye when i was addressing the supervisor. that was so sad. when you are staring at this person how could your heart not go out for this situation? i honestly think the supervisors feel like this is just a cost of doin...