Detailed text transcripts for TV channel - CNN - 20170412:12:10:00
Work on some other solution to the problem. do better planning. what they do the customer is always last. with united the customer is always last. the ceo proved that by having to take the turns to simply say i'm sorry. how could you not look at that video and be mortified that your organization permitted that to happen? it shows you what little regard united holds their customers in. i tell you, i hear these stories over and over again at newark international airport about how awful united treats their customers. >> by the way, i'm not sure he can't make a blanket statement no law enforcement...