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Suresh Menon, a resident in the area said that his apartment is only 10-20 meters away from the metro construction site and hence experiences a high intensity of jerks. “Many of the buildings in the area are also pretty old, within the range of 18-20 years. If there is any damage to our properties, who will be held accountable?” he said. His attempt to register a complaint via email to the BMRCL helpline faced a setback as the email bounced back, highlighting potential communication hurdles.

Suresh Menon, a resident in the area said that his apartment is only 10-20 meters away from the metro construction site and hence experiences a high intensity of jerks. “Many of the buildings in the area are also pretty old, within the range of 18-20 years. If there is any damage to our properties, who will be held accountable?” he said. His attempt to register a complaint via email to the BMRCL helpline faced a setback as the email bounced back, highlighting potential communication hurdles.

Citizens’ feedback was taken by deputy chief minister DK Shivakumar’s office, which was analysed by academic partners, which were the Civil Department of the Indian Institute of Science and Ramaiah Institute of Management.

The firm will also maintain 318 coaches for 15 years.

Consultant who bags the tender will have to provide a feasibility study report for introducing a mass rapid transit system