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Prior authorization is a common tool used by health insurers for many tests, procedures, and prescriptions. Frustrated by the process, patients and doctors have turned to social media to publicly shame insurance companies and elevate their denials for further review.
Sally Nix was furious when her health insurance company refused to pay for the infusions she needs to ease her chronic pain and fatigue.
Customers are increasingly using social media to air their complaints across all industries, and companies are paying attention.
Customers are increasingly using social media to air their complaints across all industries, and companies are paying attention.
Customers are increasingly using social media to air their complaints across all industries, and companies are paying attention.