The Acoustics of Assertiveness: Learn the Broken Record Technique
The Broken Record Technique is a form of assertive behavior. It is a verbal response that is firm and clear and conveys a message that you mean what you say. It tends to work well in situations where people want to argue, don't want to listen, are non-compliant with treatment, forgetful or disorganized. Your aim is to prevent further conflict, manage the message more effectively or clarify information. You acknowledge what the other person is saying or doing and then explain your expectations, using the same or similar words with a polite but firm tone. For example: “I know you feel tired a...
Source: workerscompensation.com