Are your product and service teams creating value for customers?
SaaS companies need to rethink the way they incentivize service teams and align them more closely with product teams.
Source: techcrunch.com
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SaaS companies need to rethink the way they incentivize service teams and align them more closely with product teams.
The "old way" — where you kept product teams hidden away while customer success dealt with delivering bad news — no longer works.