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Before where armed guard s you'd go and call my office i co-would sign you in, you'd get a badge then boy escort you around the building. if you were scheduled for a visit but no one gets into that building that isn't escorted or isn't cleared in with a credential they're supposed to be in there. >> greta: other than security does anyone armed inside of the build something. >> only people i know that are in there are either security, and so there is building security armed and there is naval criminal investigative service has onsite officer there's is a sifting the command there are reps. i be...

Customer empathy. this is about focusing on your customer and their needs. you know, in old days you would sit in your lab and invent something you thought was a great idea and flesh it out and an tick it out to market and hope that it succeeded. that's not the philosophy anymore. it's much more about talk to the customer, figure out what you think they want. build something in a very very simple prototype. and then rapidly innovate on the prototype. >> ultimately it's all about the customer, not about what you think? >> you can think whatever you want. if this isn't satisfying a real customer...

Out what is going on told the top people at the epa i'm sure they're aware over controversies over wasted government. >>. >> greta: but the inspector general found it. it's never, where was the epa? >> this is millions on this building since 2007 they'd never been out there. until the inspector general. >> 750,000s aids year to maintain this build something. >> $750,000 for this building. >> greta: and you hear about people being laid off? >> yes. companies on that committee today both gave eloquent statements in which they talked about this kind of money. they're talking about the money waste...

Customer empathy. it's about focusing on your customer and their needs. you know, in all days you would sit in your lab and event something you thought was a great idea and fully flesh it out and take it out to market and hope that it succeeded. and that's not really the philosophy in silicon valley any more. it's much more about talk to the customer, figure out what you think they want. build something in a very, very simple prototype and then rapidly innovate on the prototype. so -- >> ultimately it's all about the customer, not about what you -- >> you can think whatever you want, if this i...

Greta? >> greta: building 32. do you have any idea? is that a dormitory? academic build something any information? >> it's come sog fast i zront that greta. >> greta: and you've reported campus police and cambridge police have responded. we don't know whether this is part of the bombing or unique to its self and another situation going on. >> they just say responding agencies so have you to assume campus police are involved and we have information cambridge police are augmenting their forces. >> gunshots at m.i.t.a university in boston. we'll be back to you as soon as you get more information ...