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Mueller makes modernizing the bureau a top priority. >> he brought it into the 21st century and into a time where the national security landscape had changed. >> mueller's buttoned up management style contrasted that with louie freeh. >> mueller didt trto suck up to the agents. muler was e boss. he wanted the straight answers. >> i think a misconception is that he was very hard on people and they walked away hurt because he was so probative. he knew when someone wasn't being 100% accurate. that left a lot of people frustrated. but it also made everybody around the table -- when you came in to ...

Most communications were done by fax. when 9/11 occurred, there were dozens of fax machines lined up in the command center and all these faxes were coming in. nobody could keep track of them. it was just just a nightmare. he couldn't believe it. >> as he had done in california, building the cyber crime unit, mueller makes modernizing the br r bureau a top priority. >> he brought it into the 21st century and into a time where the national security landscape had changed. >> mueller's buttoned up management style contrasted that with louie freeh. >> mueller didn't try to suck up to the agents. mu...