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Flyers rights.org calling out delta airlines for allegedly shaming passengers into spending more money after purchasing a basic economy fare. the passengers rights group points to a tweet of a warning to face several restrictions including last to board for purchasing a cheaper ticket. joining me is correspondent tom costello. good to see you. this is called upselling? yeah. i think the big issue is are the airlines simply being honest and telling you, listen, if you end up buying the cheapest fare possible you re going to be in the back of the bus or the plane as it were and you may not have bin space or is that a pressure tactic to reel in customers with the promises of lower fares and then encouraging them to pay for the extras that add up quickly? better seats, early boarding, et cetera. these passenger rights advocates claim that delta airlines taking it to a new low by they say is something that amounts to ....
Encourage them to pay for extras that add up quickly, from better seats to early boarding privileges and they claim delta is among the airlines taking it to a new low. by warning passengers who are about to buy a basic economy seat that they ll be the last to board and the last to access overhead bin space unless they choose to upgrade. critics charge delta is shaming its customers into paying more. airlines especially are trying to upsell you, pay for your bag, extra leg room on your seat and the way to do it is to shame you. the costs add up quickly. earlier boarding, a better seat, extra leg room, can had hundreds more, but a delta spokesperson tells nbc news the company is only providing pricing transparency to its customers. dwoent anyone to select something they did not want to puch, but add row cats say that only goes so far, since airlines ....
Sometimes using almost passive aggressive language. not interested in joining the $9 fare club? you will have to click the button that says no, i don t want to save. for many passengers, every flight seems to get just a little more expensive. spirit airlines tells nbc news when we sell these fares on our website, we are very transparent about what these very low fares provide and what they don t. our bare faerls aour customers to purchase tickets so they can have more money to spend if when they reach the final destinations. i think a lot of people would say, isn t this what you would want from the airlines? to be completely and open and transparent and say, if you re going to choose the cheapest seat in the back of the plane, just beware you may not have the leg room you like or the bin space. these critics say, no, they re trying to shame you into spending more money. ari? yeah. i ll a big carry-on guy. it hits close to home. ....
Passengers to to have more to spend when they reach their destinations. i kind of think this isn t that big of a deal. the airlines, of course, have made no secret of the fact they re trying to make money at every turn. and if they re going to warn you at the last minute, oh, you re sitting in the rear of the plane near the lav, seems to me it s fair. if you re a consumer and you re trying to get the best deal, what would your advice be? the earlier you book, the cheaper it is and in some degree, you could take out some overheads. also doing it for the program. what else can you do? comparison shopping. say you find your fare on airline a and it s a cheap fare. and it s cheaper than b. but what is the, what are the seats? how do they compare? does one offer bin space or earlier boarding and when you re looking at the dollars and ....
Shaming passengers because they would be the last to board and the last to have access to overhead bin space unless they choose the upgrade. so, you know, this is really kind of one those situations where you ve got an airline that is trying to clearly trying to maximize profits and revenue and same time trying to be transparent with people saying here s what s going to happen and versus rights groups saying you re trying to shame people into buying the upgrades. delta airlines, we talked to delta, they say what they re doing is providing pricing transparency to customers. they say we do not want anyone to select something that ultimately they did not want to purchase. but of course, consumer rights advocates says transparency only go so far since they don t disclose the additional fees up front. it is kind of a real to and fro ....