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Helicopter, the sergeant realizes the basket is frozen solid. >> the mother and son, they come up and get next to the aircraft. the basket, the hook, the cable everything is locked with ice. so they're not coming in. i'm not going to try to pull potentially let them slip. them out of an icy basket and potentially let them slip. so i clip them to the side of the aircraft. they're covered in ice from their waist down. cold, shivering. >> it's a terrifying ride, but the ordeal ends as the helicopter team touches down and rushes the pair to an ambulance. of the dozen or so people trapped in their ...

Solid. >> the mother and son, they come up and get next to the aircraft. the basket, the hook, the cable everything is locked with ice. so they're not coming in. i'm not going to try to pull them out of an icy basket. and potentially let them slip. so i clip them to the side of the aircraft. they're covered in ice from their waist down. cold, shivering. >> it's a terrifying ride. but the ordeal ends as the helicopter team touches down and rushes the pair to an ambulance. of the dozen or so people trapped in their vehicles, everyone survives the disaster. for responders, it's cause for celebrat...

>> as they approach, news choppers capture footage of the landscape. it's barely recognizable. >> when my pilot turned that corner to go up what used to be river road and was now a rushing river itself, there were nine cars trapped in the middle of this water that had absorbed the roadway. >> it's an extremely dangerous situation for a helicopter rescue, but it's the best chance of saving the stranded victims. >> we were five to ten feet away from trees on one side, a cable dangling between power lines. getting really close to trees. either of them were extremely dangerous. electricity or a ca...

The basket, the hook, the cable everything is locked with ice. so they're not coming in. i'm not going to try to pull them out of an icy basket. so i clip them to the side of the aircraft. they're covered in ice from their waist down. cold, shivering. >> it's a terrifying ride. but the ordeal ends as the helicopter team touches down and rushes the pair to an ambulance. of the dozen or so people trapped in their vehicles, everyone survives the disaster. for responders, it's cause for celebration. >> when the helicopters got there, it was a big relief knowing they had a chance because at that po...

>> ma'am, just try to stay calm. they're coming to you. okay? >> every time the basket touched the water, it was throwing it out away from the car. she was trying to climb through the window and still maintain to get into the basket. we were very concerned if she didn't make it into the basket that she was going to get washed away. >> the basket is now covered in ice and slips from the woman's hands every time she tries to grab hold of it. >> frustration was starting to set in. not just frustration but even a little bit of mild hypothermia. i wanted her to grab that basket more than anything a...