Call Centre Triage News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Credit: Medis / Infermedica  Portuguese health insurer, Médis, and AI-triage company, Infermedica have established a partnership which has resulted in the recent implementation of Infermedica's Call Centre Triage tool in Médis' Clinical Contact Centre. Part of the insurance holding group, Grupo Ageas Portugal, Médis was motivated by its aim to find a more modern solution to the primary issues of its current triage system by improving user experience and efficiency. An Infermedica case study published today has found that the implementation has improved the patient interview process a...

Credit: Infermedica One of Poland's largest private healthcare providers, PZU Zdrowie is using AI-driven healthcare startup, Infemedica's AI-enabled Call Centre Triage solution to provide patients with more streamlined healthcare advice. In 2019, the organisation handled 2.4 million patient calls, with 15,000 coming on a single day. Building on a three-year partnership, Infermedica’s solutions will implement intelligent AI which allows autonomising areas that can free up doctors to spend more time with patients with serious issues. WHY IT MATTERS Through this initiative, PZU Zdrowie aims t...