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Build for long term care and they were built for male single adult male populations but we're in the reality now and we have been for some time. so the question is why aren't there better policies in place and especially if you think about that cbp had migrant children in their custody for the first time in december, the first time in over a decade. now there are two other deaths and countless others close to death. so why can't there be policies in place that move beyond this funding? if the reality is we have capacity problems then you deal with how you -- you know, you alleviate the sufferi...

Wouldn't be that bad. the health and human services secretary was actually on cnn downplaying the capacity problems the day the website rolled out. >> i think the volume-related issues are ones that we welcome, quite frankly, it shows how many people are eagle tore get real information. >> reporter: a source familiar with the situation told cnn a subsidiary of verizon has been working on the network capacities. as far as the government itself goes, sources say the government did not know what it wanted in the first place and kept changing the goals or revising the plan to make it extremely dif...

Cnn's joe johns following that. >> reporter: sources in and outside the government who spoke to cnn blame the problems with the website on a variety of issues, leading up to the launch, especially the lack of a true point person. a true project manager who could give cms what one insider called a no-bs assessment of how imperfect the rollout would be. the white house is hoping to solve that problem by naming a fixer, jeff zients. >> he's an expert in the field of effective management. and hhs will be tapping his experience and expertise, as they address the challenges that have come up with th...

Sources said they were aware of capacity problems. when confronted with reality that the website was going to underperform, a source said higher-ups circled the wagons, overpromising that any glitches wouldn't be that bad. in fact, the health and human services secretary was actually on cnn downplaying the capacity problems on the day the website rolled out. >> i think the volume related issues are ones that we welcome, frankly. it shows how many people are eager to get real information. >> reporter: a source familiar with the situation tells cnn a subsidiary of verizon has been working on the...