cnn's joe johns following that. >> reporter: sources in and outside the government who spoke to cnn blame the problems with the website on a variety of issues, leading up to the launch, especially the lack of a true point person. a true project manager who could give cms what one insider called a no-bs assessment of how imperfect the rollout would be. the white house is hoping to solve that problem by naming a fixer, jeff zients. >> he's an expert in the field of effective management. and hhs will be tapping his experience and expertise, as they address the challenges that have come up with the administration of the website. >> reporter: what may have made the rollout worse is failure to manage expectations. sources said they were aware of capacity problems. when confronted with reality that the website was going to underperform, a source at higherups circled the wagons with any promise that the glitch