Detailed text transcripts for TV channel - MSNBC - 20100619:03:55:00
You have to say you're sorry, to those people, okay? you didn't mean to do that. it wasn't you, it was your other twin. >> sure. >> turn around. >> sometimes you talk to them like man to man. to me a favor, hang out here, don't make no noise or kicking, i'll go make a phone call right now. they know it's about you. every approach don't work. you have to use different approaches for every inmate. it's my job. i'm here to protect and serve. if they have a problem, our job is to -- we're trained to diffuse the situation. that's what we're trained to do. >> the one that's made a special trip to th...
Source: news source