City of Portland tests AI during non-emergency calls
The city's Bureau of Emergency Communications is considering several options to alleviate growing call volume. Artificial intelligence is one of them
Source: kgw.com
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Austin 911 call center staffing, license plate reader program discussed in special-called meeting
A special-called meeting to discuss license plate readers and the 911 call center was held on Monday, May 15.
Source: fox7austin.com
APD calls new 311 AI reporting system successful, but some say it takes too long
An Austinite said after 30 minutes of answering questions, the bot wouldn't let him move forward, so he had to call 311 to report it anyway.
Source: kvue.com
Versaterm Launches AI Tool for Non-Emergency Police Reports
Police departments often struggle with the volume of calls coming in. This new product is designed to streamline the filing of non-emergency reports, give updates on the progress of complaints and free up officers for higher-priority work.
Source: govtech.com
Versaterm Public Safety launches AI-Powered Case Service Reporting
Versaterm Public Safety announced the launch of its AI-powered case reporting solution that allows community members to submit non-emergency reports by holding conversations with a virtual investigator via voice, web, text, or an agency’s mobile app.
Source: policemag.com